Writing 3

Read the email carefully and check out any vocabulary you don’t know. 

Dear Ms Wager,


Thank you for your email of the 3rd March.

I’m very sorry to hear about the mistake we made with your order. I have investigated this and found an error in our order-processing system.

I have arranged for a repeat order to be sent to you today. I have also enclosed a voucher for you to receive a 5% discount on your next order. For your convenience, I have included a copy of our new catalogue.

Please do not hesitate to email me if you have any further problems.

Once again, please accept my apologies for the inconvenience caused

Yours sincerely,

Carlton Palmer

Now try these two exercises.

What comes next?

In the first exercise, you have to rewrite the text in the correct order. You have to choose ‘what comes next’.


In the second exercise, you have to fill in all the missing words. Tip- try ‘the’ first.